Help & contact

To create an account, click on the "Login" button at the top right of our homepage. Enter your email address, choose a password, and provide any additional required information. Once you submit the form, you'll receive a confirmation email to verify your account.

Click on the "Forgot Password?" link on the login page. Enter your email address, and we'll send you instructions to reset your password. Follow the link in the email to create a new password.

Yes, you can update your account information by logging in and navigating to the "Account Settings" page. From there, you can change your personal details, email address, and password.

To delete your account, please contact our customer support team through the "Help & Contact" page. We'll assist you with the account deletion process.

To place an order, first browse our restaurant listings and choose the one you'd like to order from. Then, view the menu, select your desired items, and click "Add to Cart." Once you're ready to complete your order, go to your cart, review your selections, and follow the prompts to enter your order details and payment information.

To ensure a smooth and secure ordering process, you'll need to register an account before placing an order. Don't worry - creating an account is quick and easy. Simply choose a restaurant, select your items, proceed to checkout, and follow the prompts to register your account.

After placing your order, you'll receive a confirmation page on our website and a confirmation email. The email will include details of your order and the estimated time for either delivery or pickup.

If you need to modify or cancel your order, please contact our customer support team as soon as possible. Once your order is being prepared, out for delivery, or ready for pickup, changes may no longer be possible.

Yes, during checkout, you can select a delivery time that works for you. Please note that scheduling is subject to availability.

To view your “Order History,” log in to your account and navigate to the “Order History” section. Here, you can see a list of your past orders along with their details. If you have any issues accessing your order history, please contact our customer support team.

Menu availability can vary due to ingredient shortages, high demand, or specific serving times. For example, lunch specials may only be available until 3 PM local time. We update our menu regularly to reflect the current options and availability.

Yes, you can usually customize your order. Use the modifiers when adding an item to your cart to adjust ingredients. For additional changes, such as removing specific ingredients or adding special instructions, please use the “Special Instructions” field during checkout.

Allergen information may not always be available on the menu page. We strongly recommend contacting the restaurant directly to get detailed allergen information before placing your order. If you need additional assistance, feel free to reach out to our customer support team.

Most restaurants have a dedicated vegetarian menu category, and some also provide vegan and gluten-free choices, which are usually indicated with icons. However, to ensure accuracy and to find out about specific options, we strongly recommend contacting the restaurant directly before placing your order.

Yes, you can select "Pickup" during checkout. Choose your preferred pickup time and location, and your order will be ready for collection at the selected time.

Delivery times vary depending on your location and current order volume. You can find an estimated delivery time on the checkout page and in your confirmation email.

Enter your address on the delivery section of our website to check if we deliver to your area. If you're unsure, please contact our customer support team for assistance.

There is usually a minimum order amount for delivery, which varies by restaurant. You'll be notified if your order does not meet the minimum requirement.

The payment methods accepted depend on the restaurant you choose. Most of our restaurants accept major credit cards (Visa, MasterCard, American Express), debit cards, and mobile payment options like Apple Pay and Google Pay. Some also accept cash payments. Please check the store info or checkout page for the specific payment methods available at the restaurant you select.

Yes, your payment information is secure regardless of the payment method. For online payments, we use industry-standard encryption technology to protect your data. For offline payments, we work with trusted partners to ensure a secure experience.

Payment declined can occur for various reasons, including insufficient funds or incorrect payment details. Please check your payment information and try again. If the problem persists, contact your bank or card issuer for assistance. Additionally, a declined payment might result in a pending transaction on your bank statement, which usually clears within 3-5 business days, depending on your bank's policies.

Ensure your payment details are correct and that your card or payment method is active. If errors persist, contact your bank or payment provider, or reach out to our support team for assistance.

If you choose to pay online, you'll be charged at the time of checkout. For orders with cash or in-person payment options, you'll be charged at the time of pickup or delivery. If there are any issues with your payment, we'll notify you and provide guidance on how to resolve them.

Enter your discount code or coupon in the “Promo Code” field during checkout. The discount will be applied to your total order amount.

Typically, only one discount code can be used per order. Please check the terms and conditions of the promo code for specific details.

Ensure that the promo code is entered correctly and is still valid. If you continue to have issues, check the code's expiration date or contact customer support for assistance.

After entering your promo code at checkout, the discount or offer should be reflected in your order summary before you complete your purchase. If you don't see the discount applied, double-check the promo code and its terms.

Available coupons and promotions are often featured on our website's homepage or promotions page. You can also subscribe to our newsletter to receive updates on special offers and discounts.

You can reach our customer support team through the "Help & Contact" page on our website, via email (send us a message), or by live chat. We're here to help with any questions or issues you may have.

We value your feedback! You can leave a review on our website or contact us directly through the "Help & Contact" page.

Our customer support team is available daily from 9 AM to 11:59 PM Central Time. Feel free to reach out during these hours for any assistance you may need.

Try refreshing the page or restarting the app. If the issue persists, check your internet connection and clear your browser's cache. For ongoing problems, please contact our Support team via email or live chat.

If you receive a missing or incorrect item, please contact our customer support team as soon as possible. Provide your order number and details about the missing or incorrect item, and we'll assist you in resolving the issue.

If you don't receive your order, first check the estimated delivery time and ensure it hasn't arrived yet. If it's past the expected time, contact our customer support team with your order number. We'll investigate the issue and help you get your order or arrange a resolution.

If you have a confirmation email but the restaurant says they don't have your order, please contact our customer support team immediately. Provide your confirmation email and details about the issue, and we'll work to resolve the discrepancy with the restaurant.

If you don't receive an order confirmation email, first check your spam or junk email folder. If you still can't find it, log in to your account and check your “Order History” for confirmation details. If the order is not listed or you need further assistance, contact our customer support team with your order details.

If you find that the store was closed when you went to pick up your order, please contact our customer support team immediately. Provide your order number and details of the issue, and we will work with the restaurant to resolve the problem, which may include arranging a new pickup time or issuing a refund.

If you realize that you've provided an incorrect delivery address or phone number, please contact our customer support team as soon as possible. We can attempt to update the information if your order has not yet been processed. If the order is already out for delivery, we will coordinate with the delivery team to try to resolve the issue. However, once the order is in transit, changes may not be possible.

To report a bug, go to the Help and Support page and click on "Send Us a Message." Then, select "Report a Technical Bug" from the options provided.

Your personal information is used to process orders, communicate with you, and improve our services. We do not share your information with third parties except as required by law.

You can update or delete saved payment methods in your account settings under "Payment Methods." For assistance, contact our customer support team.

Our privacy policy outlines how we collect, use, and protect your personal information. You can read our full privacy policy on our website.